I have utilized Intercare Insurance Services for over 10 years at two hospitals as my TPA of choice! A few months ago, we moved our claims administration to the Pasadena Office, and they have proven themselves to be a knowledgeable and dedicated team of professionals in every way. In fact, we are very impressed with our claims adjuster and the entire Workers' Compensation team at Intercare. We have established a strong partnership and appreciate their hard work and great customer service!
Although we have been working with Intercare for less than one year, I could see the difference in service and caring immediately from our prior TPA, who we worked with many years.
You should be commended on your customer service. At the slightest hint of a problem or question, your staff is right there to amend or correct the problem or answer a question.
We were fortunate enough not to have to change adjusters, as my adjusters and company moved at the same time to Intercare. The care and concern Intercare showed in helping us make the move, and keeping me informed throughout the move, was impressive. Since then, their main concern is that the client is happy and informed, which is impressive, as that was not the case with our prior TPA. Our relationship is like an extension of "family." We have daily interaction with our claims staff at Intercare, and are kept well informed of the status of our claims. My staff is happy, my adjusters are happy, and that makes me happy.
I would definitely recommend Intercare Insurance Services to anyone looking for a new TPA. Your staff is professional, yet caring;your service is excellent. The system is wonderful! We really love the on-line filing and being able to look up a file and read the most current status.
I would like to extend my gratitude for the referrals submitted by your company to our office. I have had the opportunity to personally review these documented referrals submitted on behalf of Intercare Insurance Services. These referrals are well organized and well documented. In addition, they provide an essential tool for our investigators in conducting a thorough criminal investigation.
It is this dedication by you and your company that assists in our joint fight against insurance fraud. I look forward to future referrals and to continued cooperation between Intercare Insurance and the Fraud Division.